• Eligibility: Returns for items purchased on givenchyes.com must be submitted within 15 days of the order’s shipping date.
  • Condition: Items must be in saleable condition, with original packaging and tags attached. For shoes, the original box and dust bags must be included.
  • Exclusions: Essentials, collaborations, and sale products are final sale and cannot be returned or exchanged.

Athletics Return Policy

  • Footwear: All athletics footwear purchases are final sale.
  • Apparel & Accessories: Eligible for exchange within 7 days if returned in saleable condition with tags and original packaging. Items that do not meet these requirements will not be accepted and will be returned at the customer’s expense.
  • Items must be new, unworn, unaltered, and free of odors or fragrances.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale products
  • Birkenstock, Essentials, The California
  • Underwear/boxer briefs, socks
  • Sunglasses, athletics footwear

Return Instructions – U.S. Domestic Orders

  • Eligibility: Domestic orders are eligible for return within 15 days of the shipping date.
  • For alternative shipping methods, contact contact@givenchyes.com for instructions.
  • Processing Time: Returns are processed within 7-14 business days after the item is received.

Return Instructions – International Orders

  • Process: All international returns must be submitted through Global-E, givenchy international shipping and returns partner.
  • Include the original packing slip with your returned items. Givenchy is not responsible for lost shipments not returned via Global-E.

Exchanges

Domestic U.S. Orders

  • Full-priced items are eligible for exchange within 15 days of fulfillment.
  • Final sale items are not eligible for exchange.
  • If the desired item is unavailable, follow the return process for a refund.

International Orders

  • A prepaid return label will be provided upon approval.
  • Final sale items are not eligible for exchange. If the desired item is unavailable, process a return for a refund.

Refunds

  • Refunds are issued to the original payment method. Allow 10-14 business days for the refund to reflect on your statement, depending on processing times.
  • Note: Original shipping costs are non-refundable. Givenchyes does not offer credit notes or gift cards.

For any questions or assistance, contact our customer service team at contact@givenchyes.com.